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jaostranderThe film provides direct footage of what goes on in the waiting room. It follows the triage nurse, several patients who come in through the waiting room, and several patients who come in from the ambulance. The film also has segments with doctors and social workers. This film does not present with scientific information but more of a real life account for the viewer to observe. The emotional appeal of the film is driven by the connection the viewer develops with some of the patients and ties to any personal experiences the viewer may have with emergency rooms.