1) “From the first moments to the last, however, their efforts were plagued by failures of communication, command and control.”
2) ''It's a disgrace,'' he said. ''The police are talking to each other. It's a no-brainer: Get us what they're using. We send people to the moon, and you mean to tell me a firefighter can't talk to a guy two floors above him?''
3) “Throughout the crisis, the two largest emergency departments, Police and Fire, barely spoke to coordinate strategy or to share intelligence about building conditions.”