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The data is visualized via a Dashboard for the Provider and Operational Analytics for the Organizations.

ž   Dashboard: Easily manage all of your patient communications with a concise dashboard for your provider profile, session scheduling and application settings. Also, view your patient’s profiles, session history and tracked progress.

ž   Operational Analytics: Cloud 9’s Personal Mental Health Record allows patients access from their mobile device that is always in reach. This creates exponentially more clinical data points to produce new recovery plans and accurate operational guidelines. Providers can then push adaptable, updated messages and reminders. Behavioral Health Provider & HR Optimization ensures high demand providers are accessed efficiently throughout care cycle, so “the right staff is with the right patient at the right time”. Managers easily leverage these new insights through Cloud 9’s Administrative Analytics.

With the patients, the data input into the system are the selections for the health assessment and their daily behavior progress. Providers then is able to enter an appropriate time for regular assessment for the patients.

As previously mentioned in question two, there is a lot of features that Clod9 offered to specific group of users. With these features and functions, the users can connect together.

ž   Patients: Conveniently take and learn from self-assessments; Easily talk to providers via live video; Track daily emotional and mental states; Save time and money

ž   Providers: Extend patient reach and service area; Gain insights from mobile patient generated data; Cut practice overhead costs; Add new revenues via newly reimbursable CPT codes

ž   Organizations: Create patient and provider efficiencies; Easily integrate as much or little as needed; Leverage new administrative analytics; Lower costs / new revenue / new CPT codes

From the search of app store on my phone, there is no app has similar function as Cloud9 does. Most of the apps just provide facts and general treatment to the user but not the interactions with parties like Cloud9 does.

Cloud9 has partner with several organizations which is the source of funding, these organizations included Capital Factory, IBM, Telemental Health Institute and Health Wildcatters.

As mentioned above, Cloud9 has partnership with Capital Factory, IBM, Telemental Health Institute and Health Wildcatters. But for a system to work, it is more important that patients, providers and organizations have come and work together.

1. Patients: to get access with digital and gamified mental health assessments to diagnose themselves and gain self-awareness. After assessment, the patient might want get to a talk with the health professionals to have an ideal solution to the problem. Even by not getting frequent contacts with health professionals, the patients still can track their own health status with the system.
2. Providers: will receive patients’ data and recorded into a dashboard data to view the profiles more efficiently. The dashboard function also allows the track on the history and current progress. Relevant assessment also can be send out to the patients regularly in order to assist both provider and patients to understand the situation more clearly.
3. Organizations: organizations might include from a range of primary care center to hospital emergency room, with the data obtained from the patient, coordinated care can be provided. It is also a great tool to analysis the patients and form a study.

“Cloud9 is built upon a nimble and secure back end infrastructure. We can integrate with the leading EMR, scheduling, pharmacy and payer systems, via API, SDK and HL7. Not just HIPAA compliant, but HIPAA auditable.”

Language difficulties; Non smart phone users; No internet connection etc.

Cloud9 is built to serve as a bridge between the patients and the physicians (or similar organizations) to communicate on the issue that they are facing. This app has especially designed for improving mental healthcare for existing and unserved populations. It has engaged both parties with interactive/innovative features to profile and serve the patients. The ultimate aim for Cloud9 is to provide an affordable/approachable access to mental healthcare, along with reduce stigma surrounding mental disorders.