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Language difficulties; Non smart phone users; No internet connection etc.
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Cloud9 is built to serve as a bridge between the patients and the physicians (or similar organizations) to communicate on the issue that they are facing. This app has especially designed for improving mental healthcare for existing and unserved populations. It has engaged both parties with interactive/innovative features to profile and serve the patients. The ultimate aim for Cloud9 is to provide an affordable/approachable access to mental healthcare, along with reduce stigma surrounding mental disorders.
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The connection for the patients and the providers can build upon the gamified health assessment via the smart phone device. Then these data are input to the provider’s section and the organizations’ section for further analytical uses. The engagement with the patients can also be done with licensed Video Chat for therapy. Or the let the patients input their information with a trackable plan.
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User data are translated into patient’s profiles, session history and tracked progress.
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The data is visualized via a Dashboard for the Provider and Operational Analytics for the Organizations.
Dashboard: Easily manage all of your patient communications with a concise dashboard for your provider profile, session scheduling and application settings. Also, view your patient’s profiles, session history and tracked progress.
Operational Analytics: Cloud 9’s Personal Mental Health Record allows patients access from their mobile device that is always in reach. This creates exponentially more clinical data points to produce new recovery plans and accurate operational guidelines. Providers can then push adaptable, updated messages and reminders. Behavioral Health Provider & HR Optimization ensures high demand providers are accessed efficiently throughout care cycle, so “the right staff is with the right patient at the right time”. Managers easily leverage these new insights through Cloud 9’s Administrative Analytics.
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With the patients, the data input into the system are the selections for the health assessment and their daily behavior progress. Providers then is able to enter an appropriate time for regular assessment for the patients.
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As previously mentioned in question two, there is a lot of features that Clod9 offered to specific group of users. With these features and functions, the users can connect together.
Patients: Conveniently take and learn from self-assessments; Easily talk to providers via live video; Track daily emotional and mental states; Save time and money
Providers: Extend patient reach and service area; Gain insights from mobile patient generated data; Cut practice overhead costs; Add new revenues via newly reimbursable CPT codes
Organizations: Create patient and provider efficiencies; Easily integrate as much or little as needed; Leverage new administrative analytics; Lower costs / new revenue / new CPT codes
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From the search of app store on my phone, there is no app has similar function as Cloud9 does. Most of the apps just provide facts and general treatment to the user but not the interactions with parties like Cloud9 does.
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Cloud9 has partner with several organizations which is the source of funding, these organizations included Capital Factory, IBM, Telemental Health Institute and Health Wildcatters.
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As mentioned above, Cloud9 has partnership with Capital Factory, IBM, Telemental Health Institute and Health Wildcatters. But for a system to work, it is more important that patients, providers and organizations have come and work together.