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Through the use of surveying, this study identified that there are in fact inequalities in people's understanding of proper responses to pandemic influenza outbreaks. This study helped identify these vulnerable groups, and that social media and forms of mass media are the main ways to reach these groups. To address this vulnerable population, the public needs an increased accessibility to information, overall increasing the public's level of knowledge about the pandemic.

The references show that there was an intense amount of research done by the author. There were a lot of new articles and some studies on disasters in the bibliography. The articles also date back to the times of the actual events, showing an extensive about of work and research on the author's part.