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It appears that this is an NGO report. Human Rights Watch regularly publishes articles in an attempt to draw attention to percieved human rights issues throughout the world. They claim to be an independant organization supported by contributions from private individuals and foundations. They also deny accepting any government funds whether it be directly or indirectly.

The Waiting Room, a documentary film addressing the conversation about health care reform and equal access to care, goes through the lives of those in the emergency room of a hospital. It addresses the problem that some families have no other choice, but to visit the ER, since they do not have a PCP (Primary Care Provider) or insurance.  Additional unforeseen cases, such as trauma, arrests, and individuals that have very urgent needs only naturally make the wait longer. 

The bibliography suggests multiple essays from the MSF showing that it is mostly focusesed on the MSF view. Not to say that this is bad.

The program's purpose is reaffirm the importance that, along with good clinical skills, practicioners of all levels should be able to practice with the ability to listen to a patient's social background, not just have an objective view.

The article has a very diverse bibliography with multiple references from the International Atomic Energy Agency. If you can learn anything, it's that Schmid pulls information from reliable sources.