Emergency response is not addressed in terms of the immediate response. The article focuses instead on the aftermath of the incident on Sept. 11th, dealing primarily with the cleanup efforts and investigation that followed in an effort to provide closure to the public and resume the regular business of the city, both important steps in recovering from a disaster.
The article has not been referenced extensively, as it is focused on a very specific topic. However the ideas presented in the article, and by extension the ideas presented in the book have been included in other papers including some of the author's later works.
The article focuses on the lasting effects of Hurricane Katrina and the subsequent years of rebuilding that never fully repaired the communities and lives destroyed. The authors attribute a lasting sense of displacement to the treatment of survivors directly after the destruction of New Orleans, and the subsequent failures of the government to effectively support displaced survivors.
**This call is entirely fictional**
Dispatch relies on information given over the phone to determine the type and severity of an emergency, however sometimes the call isn’t exactly what the responding crew thinks.