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They used statements and reports from both the ambulance agency and FDNY.

The organization was founded because of the experience of volunteer Red Cross doctors. These doctors wanted to tell others what they had seen and to help bring more aid to those that are suffering.

That companies are destroying what EMS and Fire should be by making it hard financially in many ways to sustain an agency. It is supported with past news articles, events involving the industry and related companies, and personal expereinces through interviews.

The central narrative of the film is the many complications, setbacks, and incrediable challenges that the first responders of 9/11 faced when attempting to medically aid the many victims of the disaster.

It has been cited 5 times, in three papers (The World Trade Center Analyses: Case Study of Ethics, Public Policy and the Engineering Profession; Engineering Risk and Disaster: Disaster-STS and the American History of technology; Making Sense of Disaster) and two books (Expanding the Criminological Imagination: Critical Readings in Crimonology; The Martians Have Landed!: A history of Media-Driven Panics and Hoaxes).

The articles that I found generally regarded the program as very successful for enacting many real changes in policy regarding prisoners. I didn't find anything negetive.

"(Survivors) told us that they were experiencing ongoing “displacement” in the sense that their lives had not returned to normal, even though they were back in their “place of residence.”

"Depression and anxiety disorders were pervasive. Many residents had regular nightmares of waking up in water. They talked about recurring “breakdowns” in which they became overcome with emotion and physically collapsed. A 2007 study showed that 20 percent of New Orleans residents were categorized as having a Katrina-related serious mental illness, and 19 percent showed signs of minimal to mild mental illness (Sastry and VanLandingham 2008; Thomas 2008)."

"Margot, an elderly woman still living in a FEMA trailer next to her destroyed and as yet unrebuilt home, described the problem: 'I haven’t had a mail box in three years, OK. I mean symbolically that’s it right now. I don’t even have a mailbox. You know, if you want to put it in one sentence. I am just tired of not having a mailbox, ya know, because I don’t know where I live.' "

I really don't know how to find this information. I can update this after asking you about it tomorrow.