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This group is a volunteer organization and is not a goverment program. Its disaster relief is based primarily on the desire of people to help others. The volunteers are not legally mandated to help, they do it because they want to.

This is a legislative report produced by Department of Human Services following up on SF 119, an act creating a new certification for Community Paramedics. 

While "front line" emergency response is not directly addressed in the article, it does discuss the motivation and sociopolitical background for emergency response from the public health perpsective at great length. The article looks at nationalism and the self interest of countries in epidemic scenarios and other international public health crises, and discusses how emergency response to a public health crisis and eradicating diseases within the borders of one country is not the best plan of action, but is the one most friequently taken under current international protocols.

FDNY, Fire Department, City of New York
-composed of individual Engine, Truck, Ladder, Rescue, HazMat, and EMS companies, as well as other specialized units which handle most of the city's emergencies that could cause dammage to life and property. The FDNY was technically the agency in command of the response at the WTC site.

NYPD - New York City Police Department. 
-Provides law enforcement for the NYC. Police Emergency Service Units are also mentioned. These are groups which share some of the responsibilities and training of firefighters, and are familuar with technical rescue equiptment.

PAPDNYNJ - Port Authority Police Department of New York and New Jersey. 
-Responsible for providing protection at all of the major ports and entrances to NYC, incluing bus terminals, shipping docks and ports, train stations, rail yards, bridges, tunnels, and other commuter and shipping hubs.

I personally do not think that filing complaints will help reduce air pollution because officials are already aware of the problem. Doing so, will do nothing in aiding the problem. Unless people are able to make officials aware of unknown issues, filing complaints will not help

This article does not specifically address emergency response. It focuses more on the public health, its responsibility to deal with the health of immigrants, and the social factors behind this.