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The film goes through the lives of those in the emrgency room of a hospital: the doctors, nurses, patients, families. It looked at how some families don't have any choice other than to go to the ER, which makes the wait times longer. It shows how the field is different than the doctors thought when going into it, but it is still rewarding and they can change lives. It shows holes in the system and how easy it is for people to fall through the cracks, especially if they do not have insurance or a PCP. There is stress on everyone involved to keep people moving but making sure nobody is forgotten. Traumas also bump those waiting farther down the list.

They are partnered with some of the largest and most prestigious health care companies and institutes in the world, so that helps them to have cutting edge technology and as many resources as possible, given their budget. Those partners may encourage them to use their resources in particular ways, but overall, healthcare is the basis of each partner's goals, so they shouldn't be swayed in unethical ways.

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