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The argument is made and sustained by filming various types of patients in the hospital: a diabetic women who was given a sandwich after waiting for hours, a man who did not want to recieve dialysis because of the ordeal of waiting he had to endure each time he was at the hospital, a boy who got shot and died inside the trauma room, a man who had bone spurs on his spine, to name a few. The narrative is also sustained through the view of the patients, the doctors, the nurses and the financial staff all views of the healthcare system are shown and maintained. The film does have emotional appeal because it follows patients from when they first enter the ER to when they leave: for example a little girl who had a severe case of strep throat and could not talk, to her getting treatment, a doctor's appointment and then being discharged. The film portrays each patient in a way that allows the viewer to want to see more of their story.