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The narrative is maintained through both very real, detailed descriptions of actions taken for both specific cases and the handling of large groups of patients. It also goes into some lesser known events of 9/11, such as the triage camps being destroyed by the collaspe of the towers and how the situation evolved throughout the two crashes and collaspes that day. It appeals to the emotion of the viewer in many ways. It discusses the incrediable physical and psychological damage that the victims sustained during the disaster. It then handled the emotional trauma and determination that the first responders and doctors had to deal with when they saw their gore and chaos of their city all around them while needing to maintain their professionality and ability to care for their pateints. It also later in the film talked about the first responders who lost their lives in their dedication to save others, with direct emotional appeal through the portayal of one first responder who lost a long time friend becoming choked up remembering his fallen friend once again.

Didier Fassin is a physician, initially practicing internal medicine and studying infectious diseases as a specialist. Recently, he works as a professor of Social Science at the Institute of Advanced Study in Princeton. Over the years, he has worked on several boards in the politics of science, such as serving on the Bored of the French National Institute of Health and Medical Research, a public research institution solely focused on human health and medical research. He also works extensively in non-profits to benefit uninsured and undocumented patients, as well as working as administrator of Doctors Without Borders.