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The article does not directly address emergency response, however it did address medical stories as being helpful to the public to feel supported and reach out when they realized they had a psychological condition. This is important in society, because if someone can get treated for something, or at least know they have it an take precautions, then they help themselves feel more comfortable and be more successful, they reduce the strain on those around them, and they make it easier for healthcare providers, if there is ever a related issue.

Researchers use this system in order to find correlations between 9/11 and health disorders as well as to collect  data about those who were exposed during 9/11. 

This system would have been difficult to use for the immediate affects of 9/11 because for many victims their symptoms didn't develop immediately after the attacks.  

The author states a background in STS studies, futher work with organization, disasters, and sociocultural risk studies.

I looked up other cases of EMTs having to intervene with police, typical ways police help on medical calls, and how police are trained to deal with being spit on.

The article is supported through the use of interviews with Katrina survivors, statistics and policy moves from FEMA and other response agencies, and data from census reports and other various goverment sources.

They started in 1987, and since then have been helping with one crisis after the other. Tuberculosis in 1989, womens health, HIV, and many others. They expanded and learned with each project.