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Andrew Lakoff studies anthropology and sociology at USC. He has studied science and medicine around the world. He is interested in the implications of biomedical innovations. Stephen Collier studies anthropology and has published on infrastructure and social welfare. They are both professionally equipped  to talk about this topic because they study humans and human interactions.

Following up with patients months or weeks later would enhance its educational value by reaffirming that the process will happen over and over again ( of waiting to get into the ER only to be told it would take months for treatment).